NOW HIRING:
CLIENT CARE COORDINATOR (PART-TIME)

Our Client Care Coordinator is part office administrator and part intake coordinator. This role ensures that clients are appropriately referred to the best fit therapist, and that therapists, management, and clients are well supported administratively. 

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JOB DUTIES include:

• Manage intake inquiries (respond to phone and email inquiries, perform consultation calls/video appointments, schedule intake appointments with appropriate therapist, answer practice-related questions).

• Manage intake paperwork collection and ensure EHR files are accurate.

• Coordinate with clinicians on filling their schedules.

• Provide direction to clinicians and administration teams on best practices for improving scheduling processes.

• Send insurance claims and manage rejected, denied, or outstanding claims.

• Manage client billing and invoicing.

• Provide metrics to Sarah Czopek, Owner/Executive Director, on intake, cancellation, and other stats

• Ability to identify areas where we need improvement in client intake process and initiate the improvement measures.

• Independently create internal and external forms and assist in writing policies/procedures

• Solicit client feedback and relay to management

• Attend mandatory staff meetings and training as directed by GGC.

• Be a problem solver and think ahead to ensure any challenges don’t greatly impact progress or outcomes for clients.

• Other duties as assigned.